ضوى القلب
2011- 1- 28, 08:17 PM
Communication SKILIs
1-Restructure what the other person is saying,This is the most powerful skill in listening often referred to as:
A-active listening
B-since it requires specific involvement of the listening
C- a&B
D-No answer
2-Listening promotion(improving listening) by:
A- Overpower distractions
B-maintain emotional control
C- Communication
D-a&b
3-The Communication process involves essential elements;
A-Sender
B-massage
C-barries and feedback
D-all of above
4-Responding to a message involves both "active listening" :
A-empathic without
B-silent
C-judgment
D-all of above
5-(Ton,language,static,clutter) these factors is related to:
A-varbal
B-nonverbal
C-varbal and nonverbal
D-no answer
6-Obstacles related to the patient (Barries):
a-patient perceptions of pharmacies are critical
b-belief that the health care system is impersonal
c-a&b
d- noanswer
7-Time Barries is:
a-Jumping to conclusions
b-The timing of the intraction is critical
c-additionally,pharmacists may be harried
d-b&c
8- Listening skills is:
a-ability skills in speaking vlearly and fprceful
b-ability of listening to patients
c-trying to understand their thoughts and feeling is crucial to
d-all of above
9-Listining obstacles is:
a-Trying to do two things at once
b-planning what you will say next
c-jumping to conclusions
d-all of above
10-givers imply that they can handle the speaker's problem better than the speaker is:
a-The cross Examiner
b-The Advise Giver
c- a&b
d-No answer
11-serve to shift the focus from the speaker to the "funney"remark is:
a-The Boss
b-The Analyst
c-Sarcasm
d-No answer
12-Listening response Styles all of the following except:
a-The Advise Giver
b-The cross examiner
c-The Boss
d-Accept a feeling
13- Barriers to listening is:
a-Disinterest
b- Disinterest speaker personality
c-a&b
d-no answer
14-Skills that are useful in effective listening include:
a-Summarizing
b-a&c
c- a&d
d- paraphrasing
15-Communication is best defined as a :
a-process in which message are generated
b-transmitted by one person and subsequently
c-a&b
d-no answer
1-Restructure what the other person is saying,This is the most powerful skill in listening often referred to as:
A-active listening
B-since it requires specific involvement of the listening
C- a&B
D-No answer
2-Listening promotion(improving listening) by:
A- Overpower distractions
B-maintain emotional control
C- Communication
D-a&b
3-The Communication process involves essential elements;
A-Sender
B-massage
C-barries and feedback
D-all of above
4-Responding to a message involves both "active listening" :
A-empathic without
B-silent
C-judgment
D-all of above
5-(Ton,language,static,clutter) these factors is related to:
A-varbal
B-nonverbal
C-varbal and nonverbal
D-no answer
6-Obstacles related to the patient (Barries):
a-patient perceptions of pharmacies are critical
b-belief that the health care system is impersonal
c-a&b
d- noanswer
7-Time Barries is:
a-Jumping to conclusions
b-The timing of the intraction is critical
c-additionally,pharmacists may be harried
d-b&c
8- Listening skills is:
a-ability skills in speaking vlearly and fprceful
b-ability of listening to patients
c-trying to understand their thoughts and feeling is crucial to
d-all of above
9-Listining obstacles is:
a-Trying to do two things at once
b-planning what you will say next
c-jumping to conclusions
d-all of above
10-givers imply that they can handle the speaker's problem better than the speaker is:
a-The cross Examiner
b-The Advise Giver
c- a&b
d-No answer
11-serve to shift the focus from the speaker to the "funney"remark is:
a-The Boss
b-The Analyst
c-Sarcasm
d-No answer
12-Listening response Styles all of the following except:
a-The Advise Giver
b-The cross examiner
c-The Boss
d-Accept a feeling
13- Barriers to listening is:
a-Disinterest
b- Disinterest speaker personality
c-a&b
d-no answer
14-Skills that are useful in effective listening include:
a-Summarizing
b-a&c
c- a&d
d- paraphrasing
15-Communication is best defined as a :
a-process in which message are generated
b-transmitted by one person and subsequently
c-a&b
d-no answer