Dentist Assist
2012- 1- 7, 10:34 PM
السلام عليكم ورحمة الله وبركاته
لو سمحتم اللي تعرف حل لأسئلة السكلس اللي راح انزلها وكمان تجرمتها اذا كان موجود
ترجمت بعضها وكلها راحت علي :(
واذا بعيد بيآخذ مني وقت
Communication Skills
SHEET (2)
I)Choose the correct answer from the following:
1-There are numerous barriers which disrupt interpersonal interaction such as……
a)environmental barrier. B)Personal barrier.
c)Administrative barrier. D)all of the above
2-…………is considered an example of environmental barrier.
a)Crowded areas b)Fear of both pharmacists & patients
c)Lack of adequate time d)All of the above.
3-Presence of prescription counter for reasons as…………………
a)Provide an opportunity for patient to identify pharmacy location.
b)Provide an opportunity for the pharmacist to look over the store area periodically.
c)Provide a private area in which a pharmacist can work.
d)All of the above.
4-Many pharmacists tend to have lots of background noise , This noise will…….
a)increase the communication between pharmacists & patients.
b)interfere with communication between pharmacists & patients.
c)give happy feeling to the patients.
d)no one is true.
5-………….is considered an environmental barrier.
a)Lack of confidence of such personal.
b)Pharmacists are not paid for communication with patients
c)Pharmacist's desire to answer every phone call & not willing to talk with patient
d)Choosing an inappropriate time.
6-The first step to remove the environmental barrier is……………….
a)awareness of barrier.
b)contacting with patient by phone.
c)Formation of height counters & glass partitions.
d)all of the above.
7-A pharmacy designer should make a few simple & effective changes in traditional prescription area such as………………………..
a)Make a countertop wider to accommodate computers & their printer.
b)Place a computer terminal near the patient counseling area.
c)create a pharmacist-patient interface area that allows easy eye-to-eye contact.
d)all of the above.
8-………….is considered a personal barrier.
a)Lack of confidence between of such personal.
b)Pharmacists are not paid for communication with patients
c)Pharmacist's desire to answer every phone call & not willing to talk with patient
d)Choosing an inappropriate time.
9-Personal communication is highly depend on past experience, If you had good experience you will………………………
a)get a more confidence to facing another personnel for communication.
b)get a more shyness to facing another personnel for communication.
c)not affected
d)no one is true.
10-……….is considered an example of personal barrier.
a)Lack of confidence of such personal.
b)Fear of in a situation that is difficult to handle.
c)Believing that talking with patients is not a high priority activity.
d)All of the above.
11-To overcome of personal barrier we require………………..
a)more time & efforts.
b)analysis of one's motivation & desired to communication.
c)changing of pharmacist perceptions toward communication with the patients
d)all of the above.
12-………….is considered an obstacle related to the patient.
a)Lack of confidence of such personal.
b)Fear of in a situation that is difficult to handle.
c)Believing that talking with patients is not a high priority activity.
d)Patient perceive the pharmacist is not being knowlegable .
13-Several communication barriers related to patient such as…………………
a) Patient perceive the pharmacist is not being knowlegable.
b)Believing that the health care is impersonal.
c)Patients sense that the health care providers are not concerned about them.
d)All of the above.
14-……………is an example of barrier related to administrative & financial.
a) Lack of confidence of such personal.
b)Fear of in a situation that is difficult to handle.
c)Believing that talking with patients is not a high priority activity.
d)Pharmacists are not paid for communication with patients.
15-Evidence that pharmacists made policies that discourage pharmacist-patient interaction as……………………….
a)high prescription counter & glass partitions separating patients from the pharmacist.
b)Many pharmacies have a limited number of staff members.
c)Mechanism of dispensing prescription may distract from communication process
d)all of the above.
16-………..is considered an example of time barrier.
a)Lack of confidence between of such personal.
b)Pharmacists are not paid for communication with patients
c)Pharmacist's desire to answer every phone call & not willing to talk with patient
d)Choosing an inappropriate time.
17-To overcome the time barrier…………………….
a)pharmacist contact to patient by phone if he is busy.
b)pharmacist has written information that can reinforce a short message during busy situation.
c)pharmacist make efficient use of time by using a variety of strategies.
d)all of the above.
18-Some communication habits can interfere with the ability to listing well such as………………..
a)trying to do two things at once.
b)planning what you will say next interference.
c)jumping to conclusion before patient complete his message.
d)all of the above.
19-Jumping to the conclusion will cause……………
a)Feeling of low attention from you by patient.
b)Feeling that only part of message was understood only by patient.
c)Focusing on the contents.
d)all of the above.
20-Skills that are useful in effective listening include…………………
a)Summarizing.
b)Paraphrasing.
c)empathic responding.
d)all of the above.
21-……………is considered a barrier of listening.
a)Disinterest.
b)Distracting speaker personality.
c)Attitute verbal battle.
d)All of the above.
22-When other people say to us often may not interest us ,This known as……….
a)disinterest.
b)distracting speaker personality.
c)attitude verbal battle.
d)fact hunting
23-When a personality characteristics of the speaker may distract our attention, This known as……………………
a)disinterest.
b)distracting speaker personality.
c)attitude verbal battle.
d)fact hunting
24-When the listener might believe that he know more about the subject than the speaker, This known as……………….
a)disinterest.
b)distracting speaker personality.
c)attitude verbal battle.
d)fact hunting
25-When some words & expressions have a negative connotations,This known as…………….
a)disinterest.
b)distracting speaker personality.
c)inflammatory language.
d)fact hunting
26-………….is considered an example of characteristics response style.
a)The advise giver.
b)The cross examiner.
c)The reassurance.
d)all of the above.
27-………..imply that they can handle the speaker problem better than speaker.
a)The advise giver.
b)The cross examiner.
c)The reassurance.
d)all of the above.
28-………..responds with questions or series of questions intended to get information.
a)The advise giver.
b)The cross examiner.
c)The reassurance.
d)all of the above
29-………….is a way of avoiding the other person's feeling or problem.
a)The reassurance.
b)The one upper.
c)The analyst.
d)Sarcasm.
30-…………..discount the speaker feeling but does so by focusing on himself.
a)The reassurance.
b)The one upper.
c)The analyst.
d)Sarcasm.
31-………….response serve to shift the focus from the speaker to the funny remark.
a)The reassurance.
b)The one upper.
c)The analyst.
d)Sarcasm.
32-………….response prevent the speaker from expression feeling or resolving the problem & imply that the speaker can't solve the problem without help.
a)The reassurance.
b)The one upper.
c)The analyst.
d)Sarcasm.
33-………….response tells the speaker what to do without alternatives.
a)The reassurance.
b)The one upper.
c)The Boss.
d)Sarcasm.
وكمان هذي الاسئلة
SHEET (3)
I)Choose the correct answer from the following:
1-Listneing ability can be improved by……………………..
a)overpower distractions.
b)maintain emotional control.
c)restructure what the other person is saying.
d)all of the above.
2-To maintain emotional control, we ………………..
a)recognize the common barriers & concentrate on overpower these barriers.
b)try to remain impartial.
c)restructure what the other person has said.
d)no one is true.
3-To overpower distractions ,we……………..
a)recognize the common barriers & concentrate on overpower these barriers.
b)try to remain impartial.
c)restructure what the other person has said.
d)no one is true.
4-To restructure what the other person is saying, we…………….
a)recognize the common barriers & concentrate on overpower these barriers.
b)try to remain impartial.
c)restructure what the other person has said.
d)no one is true.
5-In listening practice, when the active listening skills become more comfortable ,we will…………..…………..
a)practice listening with a friend who is aware what we are trying to do.
b)extend practice to friends & patients on the limited basis.
c)practice regularly of our personal life to full integration of active listening in our behavior.
d)no one is true.
6-Active listening may lead to……………………..
a) misunderstanding.
b)improve relation with patient due to greater empathy in the communications process.
c)decrease job satisfaction.
d)all of the above.
7-The attitude "I am an effective listener" lead to………………..
a)more attention to be communication process.
b)less attention to be communication process.
c)no effect on the attention.
d)no one is true.
8-……………is considered an essential communication skills in interviewing.
a)Listening.
b)Probing.
c)Use of silence.
d)All of the above.
9-To develop good listening skills, you must……………..
a)talking.
b)get rid of distractions.
c)not use eye contact.
d)react to the person not to ideas.
10-Use good eye contact will ………………….
a)break the concentration.
b)show the other person that you are indeed listening.
c)focus on what is being said & not if you like the person.
d)no one is true.
11-The technique which is used to ask questions in a way that provide the most accurate information is known as…………………………..
a)listening.
b)use of silence.
c)probing.
d)all of the above.
12-In probing………..………is considered before asking a question.
a)phrasing of the question.
b)timing of the question.
c)combination between open-ended & closed-ended questions most efficient for practice.
d)all of the above.
13-The pharmacist can help rapport process by using………………….
a)sincere.
b)friendly greeting.
c)courteous during the discussion.
d)all of the above.
14-The interview process depends on……………………….
a)types of information.
b)types of environment.
c)starting the interview.
d)all of the above.
15-The privacy of interview will………………………
a)allow both the pharmacist & the patient to express personal concerns.
b)allow to ask simple questions
c)allow to listen less effectively.
d)all of the above.
16-………………..is considered one of suggestions used to conduct a more efficient interview.
a)Making a recommendations during the information.
b)Jump to the conclusion without hearing all the facts.
c)Shift from one subject to another.
d)Guide the interviewer using a combination of open- & close- ended questions.
17-Bringing in interview to close is …………….starting the interview.
a)more simple than.
b)more difficult than.
c)the same as
d)no one is true.
18-Pateints, physicians & other health professionals have their main contact with the pharmacy by…………………..
a)e-mail.
b)telephone.
c)online chatting.
d)no one is true.
19-……………is considered one of suggestions to increase telephone effectiveness in relation to incoming calls.
a)Cue yourself to smile before you pick up the telephone.
b)Before picking up the receiver be sure have a pen or pencil & pad ready.
c)Answer the telephone within the first three or four rings.
d)All of the above.
20-…………….is considered one of suggestions help to reduce communication errors associated with pharmacist initiated calls.
a)Identify yourself, your position, & the pharmacy first.
b)State in clear & don't begin with apologizing.
c)If the nature of your call will exceed more than couple of minutes ,ask the person if this is good time to talk for about 5-10 minutes.
d)All of the above.
21-Before you pick up a call, you must……………………….
a)sure that you have all information related to the call readily available.
b)determine whom you need to speak.
c)ask yourself is this call necessary.
d)all of the above.
22-A competent pharmacist should be……………………..
a)communicate ineffectively with the patient.
b)communicate effectively with other health professional or to layman on appropriate drug subjects.
c)less knowledgeable.
d)all of the above.
23-A competent pharmacist should ………………………
a)Be skilled enough in making & receiving telephone calls from other sections & to the sections.
b)Posses the ability to read the physical , facial or emotional gestures while communicating to the patients.
c)Be capable of handling uncooperative or illiterate patients.
d)all of the above.
24-The pharmacist must be able to communicate with patients to………………
a)show that you need to help.
b)establish professional credibility.
c)identify problems.
d)show that you can use the information.
25- The pharmacist must be able to communicate with physicians to……………
a)identify the problem.
b)assess how the patient is doing.
c)teach
d) show that you need to help.
26-………….is considered a component of the message.
a)Words.
b)Non verbal communication from the sender.
c)The receiver's life to that point.
d)All of the above.
27-…………….is an example of open ended questions.
a)Has your doctor told you to take this medication.
b)How has the doctor told you to take this medication.
c)Why you don't take this medication.
d)You usually don't forget to take this medication.
28-…………..are considered a factor affecting the interpersonal communication.
a)Environment.
b)Time.
c)Personal barriers.
d)All of the above.
29-……………is considered an example of personal barriers.
a)Lack of confidence.
b)Ability of the patient to respond.
c)Perception of the pharmacist.
30-………….is considered an example of patient barriers.
a)Lack of confidence.
b)Shyness.
c)Previous bad experience.
d)Ability of the patient to respon
والله يعيطكم العافية
لو سمحتم اللي تعرف حل لأسئلة السكلس اللي راح انزلها وكمان تجرمتها اذا كان موجود
ترجمت بعضها وكلها راحت علي :(
واذا بعيد بيآخذ مني وقت
Communication Skills
SHEET (2)
I)Choose the correct answer from the following:
1-There are numerous barriers which disrupt interpersonal interaction such as……
a)environmental barrier. B)Personal barrier.
c)Administrative barrier. D)all of the above
2-…………is considered an example of environmental barrier.
a)Crowded areas b)Fear of both pharmacists & patients
c)Lack of adequate time d)All of the above.
3-Presence of prescription counter for reasons as…………………
a)Provide an opportunity for patient to identify pharmacy location.
b)Provide an opportunity for the pharmacist to look over the store area periodically.
c)Provide a private area in which a pharmacist can work.
d)All of the above.
4-Many pharmacists tend to have lots of background noise , This noise will…….
a)increase the communication between pharmacists & patients.
b)interfere with communication between pharmacists & patients.
c)give happy feeling to the patients.
d)no one is true.
5-………….is considered an environmental barrier.
a)Lack of confidence of such personal.
b)Pharmacists are not paid for communication with patients
c)Pharmacist's desire to answer every phone call & not willing to talk with patient
d)Choosing an inappropriate time.
6-The first step to remove the environmental barrier is……………….
a)awareness of barrier.
b)contacting with patient by phone.
c)Formation of height counters & glass partitions.
d)all of the above.
7-A pharmacy designer should make a few simple & effective changes in traditional prescription area such as………………………..
a)Make a countertop wider to accommodate computers & their printer.
b)Place a computer terminal near the patient counseling area.
c)create a pharmacist-patient interface area that allows easy eye-to-eye contact.
d)all of the above.
8-………….is considered a personal barrier.
a)Lack of confidence between of such personal.
b)Pharmacists are not paid for communication with patients
c)Pharmacist's desire to answer every phone call & not willing to talk with patient
d)Choosing an inappropriate time.
9-Personal communication is highly depend on past experience, If you had good experience you will………………………
a)get a more confidence to facing another personnel for communication.
b)get a more shyness to facing another personnel for communication.
c)not affected
d)no one is true.
10-……….is considered an example of personal barrier.
a)Lack of confidence of such personal.
b)Fear of in a situation that is difficult to handle.
c)Believing that talking with patients is not a high priority activity.
d)All of the above.
11-To overcome of personal barrier we require………………..
a)more time & efforts.
b)analysis of one's motivation & desired to communication.
c)changing of pharmacist perceptions toward communication with the patients
d)all of the above.
12-………….is considered an obstacle related to the patient.
a)Lack of confidence of such personal.
b)Fear of in a situation that is difficult to handle.
c)Believing that talking with patients is not a high priority activity.
d)Patient perceive the pharmacist is not being knowlegable .
13-Several communication barriers related to patient such as…………………
a) Patient perceive the pharmacist is not being knowlegable.
b)Believing that the health care is impersonal.
c)Patients sense that the health care providers are not concerned about them.
d)All of the above.
14-……………is an example of barrier related to administrative & financial.
a) Lack of confidence of such personal.
b)Fear of in a situation that is difficult to handle.
c)Believing that talking with patients is not a high priority activity.
d)Pharmacists are not paid for communication with patients.
15-Evidence that pharmacists made policies that discourage pharmacist-patient interaction as……………………….
a)high prescription counter & glass partitions separating patients from the pharmacist.
b)Many pharmacies have a limited number of staff members.
c)Mechanism of dispensing prescription may distract from communication process
d)all of the above.
16-………..is considered an example of time barrier.
a)Lack of confidence between of such personal.
b)Pharmacists are not paid for communication with patients
c)Pharmacist's desire to answer every phone call & not willing to talk with patient
d)Choosing an inappropriate time.
17-To overcome the time barrier…………………….
a)pharmacist contact to patient by phone if he is busy.
b)pharmacist has written information that can reinforce a short message during busy situation.
c)pharmacist make efficient use of time by using a variety of strategies.
d)all of the above.
18-Some communication habits can interfere with the ability to listing well such as………………..
a)trying to do two things at once.
b)planning what you will say next interference.
c)jumping to conclusion before patient complete his message.
d)all of the above.
19-Jumping to the conclusion will cause……………
a)Feeling of low attention from you by patient.
b)Feeling that only part of message was understood only by patient.
c)Focusing on the contents.
d)all of the above.
20-Skills that are useful in effective listening include…………………
a)Summarizing.
b)Paraphrasing.
c)empathic responding.
d)all of the above.
21-……………is considered a barrier of listening.
a)Disinterest.
b)Distracting speaker personality.
c)Attitute verbal battle.
d)All of the above.
22-When other people say to us often may not interest us ,This known as……….
a)disinterest.
b)distracting speaker personality.
c)attitude verbal battle.
d)fact hunting
23-When a personality characteristics of the speaker may distract our attention, This known as……………………
a)disinterest.
b)distracting speaker personality.
c)attitude verbal battle.
d)fact hunting
24-When the listener might believe that he know more about the subject than the speaker, This known as……………….
a)disinterest.
b)distracting speaker personality.
c)attitude verbal battle.
d)fact hunting
25-When some words & expressions have a negative connotations,This known as…………….
a)disinterest.
b)distracting speaker personality.
c)inflammatory language.
d)fact hunting
26-………….is considered an example of characteristics response style.
a)The advise giver.
b)The cross examiner.
c)The reassurance.
d)all of the above.
27-………..imply that they can handle the speaker problem better than speaker.
a)The advise giver.
b)The cross examiner.
c)The reassurance.
d)all of the above.
28-………..responds with questions or series of questions intended to get information.
a)The advise giver.
b)The cross examiner.
c)The reassurance.
d)all of the above
29-………….is a way of avoiding the other person's feeling or problem.
a)The reassurance.
b)The one upper.
c)The analyst.
d)Sarcasm.
30-…………..discount the speaker feeling but does so by focusing on himself.
a)The reassurance.
b)The one upper.
c)The analyst.
d)Sarcasm.
31-………….response serve to shift the focus from the speaker to the funny remark.
a)The reassurance.
b)The one upper.
c)The analyst.
d)Sarcasm.
32-………….response prevent the speaker from expression feeling or resolving the problem & imply that the speaker can't solve the problem without help.
a)The reassurance.
b)The one upper.
c)The analyst.
d)Sarcasm.
33-………….response tells the speaker what to do without alternatives.
a)The reassurance.
b)The one upper.
c)The Boss.
d)Sarcasm.
وكمان هذي الاسئلة
SHEET (3)
I)Choose the correct answer from the following:
1-Listneing ability can be improved by……………………..
a)overpower distractions.
b)maintain emotional control.
c)restructure what the other person is saying.
d)all of the above.
2-To maintain emotional control, we ………………..
a)recognize the common barriers & concentrate on overpower these barriers.
b)try to remain impartial.
c)restructure what the other person has said.
d)no one is true.
3-To overpower distractions ,we……………..
a)recognize the common barriers & concentrate on overpower these barriers.
b)try to remain impartial.
c)restructure what the other person has said.
d)no one is true.
4-To restructure what the other person is saying, we…………….
a)recognize the common barriers & concentrate on overpower these barriers.
b)try to remain impartial.
c)restructure what the other person has said.
d)no one is true.
5-In listening practice, when the active listening skills become more comfortable ,we will…………..…………..
a)practice listening with a friend who is aware what we are trying to do.
b)extend practice to friends & patients on the limited basis.
c)practice regularly of our personal life to full integration of active listening in our behavior.
d)no one is true.
6-Active listening may lead to……………………..
a) misunderstanding.
b)improve relation with patient due to greater empathy in the communications process.
c)decrease job satisfaction.
d)all of the above.
7-The attitude "I am an effective listener" lead to………………..
a)more attention to be communication process.
b)less attention to be communication process.
c)no effect on the attention.
d)no one is true.
8-……………is considered an essential communication skills in interviewing.
a)Listening.
b)Probing.
c)Use of silence.
d)All of the above.
9-To develop good listening skills, you must……………..
a)talking.
b)get rid of distractions.
c)not use eye contact.
d)react to the person not to ideas.
10-Use good eye contact will ………………….
a)break the concentration.
b)show the other person that you are indeed listening.
c)focus on what is being said & not if you like the person.
d)no one is true.
11-The technique which is used to ask questions in a way that provide the most accurate information is known as…………………………..
a)listening.
b)use of silence.
c)probing.
d)all of the above.
12-In probing………..………is considered before asking a question.
a)phrasing of the question.
b)timing of the question.
c)combination between open-ended & closed-ended questions most efficient for practice.
d)all of the above.
13-The pharmacist can help rapport process by using………………….
a)sincere.
b)friendly greeting.
c)courteous during the discussion.
d)all of the above.
14-The interview process depends on……………………….
a)types of information.
b)types of environment.
c)starting the interview.
d)all of the above.
15-The privacy of interview will………………………
a)allow both the pharmacist & the patient to express personal concerns.
b)allow to ask simple questions
c)allow to listen less effectively.
d)all of the above.
16-………………..is considered one of suggestions used to conduct a more efficient interview.
a)Making a recommendations during the information.
b)Jump to the conclusion without hearing all the facts.
c)Shift from one subject to another.
d)Guide the interviewer using a combination of open- & close- ended questions.
17-Bringing in interview to close is …………….starting the interview.
a)more simple than.
b)more difficult than.
c)the same as
d)no one is true.
18-Pateints, physicians & other health professionals have their main contact with the pharmacy by…………………..
a)e-mail.
b)telephone.
c)online chatting.
d)no one is true.
19-……………is considered one of suggestions to increase telephone effectiveness in relation to incoming calls.
a)Cue yourself to smile before you pick up the telephone.
b)Before picking up the receiver be sure have a pen or pencil & pad ready.
c)Answer the telephone within the first three or four rings.
d)All of the above.
20-…………….is considered one of suggestions help to reduce communication errors associated with pharmacist initiated calls.
a)Identify yourself, your position, & the pharmacy first.
b)State in clear & don't begin with apologizing.
c)If the nature of your call will exceed more than couple of minutes ,ask the person if this is good time to talk for about 5-10 minutes.
d)All of the above.
21-Before you pick up a call, you must……………………….
a)sure that you have all information related to the call readily available.
b)determine whom you need to speak.
c)ask yourself is this call necessary.
d)all of the above.
22-A competent pharmacist should be……………………..
a)communicate ineffectively with the patient.
b)communicate effectively with other health professional or to layman on appropriate drug subjects.
c)less knowledgeable.
d)all of the above.
23-A competent pharmacist should ………………………
a)Be skilled enough in making & receiving telephone calls from other sections & to the sections.
b)Posses the ability to read the physical , facial or emotional gestures while communicating to the patients.
c)Be capable of handling uncooperative or illiterate patients.
d)all of the above.
24-The pharmacist must be able to communicate with patients to………………
a)show that you need to help.
b)establish professional credibility.
c)identify problems.
d)show that you can use the information.
25- The pharmacist must be able to communicate with physicians to……………
a)identify the problem.
b)assess how the patient is doing.
c)teach
d) show that you need to help.
26-………….is considered a component of the message.
a)Words.
b)Non verbal communication from the sender.
c)The receiver's life to that point.
d)All of the above.
27-…………….is an example of open ended questions.
a)Has your doctor told you to take this medication.
b)How has the doctor told you to take this medication.
c)Why you don't take this medication.
d)You usually don't forget to take this medication.
28-…………..are considered a factor affecting the interpersonal communication.
a)Environment.
b)Time.
c)Personal barriers.
d)All of the above.
29-……………is considered an example of personal barriers.
a)Lack of confidence.
b)Ability of the patient to respond.
c)Perception of the pharmacist.
30-………….is considered an example of patient barriers.
a)Lack of confidence.
b)Shyness.
c)Previous bad experience.
d)Ability of the patient to respon
والله يعيطكم العافية