أوتار ناعمه
2010- 6- 19, 11:52 AM
مرحبا على طول بدخل في الموضوع
طبعا حنا عندنا بكر الاختبار communication
طبعا اني شفتهم في منتدى ثاني لطشتهم على شان الكل يستفيد
طبعا هم يقولو حق صيدله مستوى رابع <<<< وحنا اصلا نفس الشي
طبعا اني مااعرف انزل بس والله حولي اسمحو اليي
****Communication Skills
First question: Choose the correct answer: (30 marks)
1- Examples of environmental barriers are:
(A) Crowded
(B) Noisy
(C) Books
(D) A & B
2- Which of the following is a communication barrier:
(A) Height of pre************************ion counter
(B) Drugs
(C) Plants
(D) All the above
3- Patient may not see the pharmacist due to:
(A) Pre************************ion counter
(B) Drugs
(C) Plants
(D) None of the above
4- Environmental barriers include:
(A) Noise like people talking
(B) Desire of pharmacist to answer each phone call
(C) Presence of technician between pharmacist & patient
(D) All the above
5- Which of the following are personal obstacles?
(A) Lack of self confidence
(B) Past experiences & Fear of dying
(C) Degree of personal shyness
(D) All the above
6- We should do the following to avoid personal barriers:
(A) Personal introspection of desire to communication
(B) Change of pharmacist perception toward communication
(C) Professional assistance
(D) All the above
7- Administrative obstacles of communication are:
(A) Manager believe that talking with patient is not a high priority
(B) High pre************************ion counter & Glass partition
(C) Bars separating patient from pharmacist
(D) All the above
8- Which is a barrier of communication?
(A) Inappropriate time of talking
(B) High pre************************ion counter
(C) Glass partition
(D) None of the above
9- Effective communication includes:
(A) Clear & Forceful speaking
(B) Listening to patients
(C) Understanding of patient thoughts and feeling
(D) All the above
10- Communication habits that interfere with listening are:
(A) Trying to do two things at once
(B) Planning what you will say next
(C) Focusing only on ****************************, judging, person or message
(D) All the above
11- Skills of effective listening include:
(A) Summarizing
(B) Paraphrasing
(C) Empathic responding (Feeling reflection)
(D) All the above
12- Non-verbal communication of effective listening include:
(A) Patient caring
(B) Attention to patient
(C) Books
(D) A & B
13- Listening barriers include:
(A) Disinterest
(B) Personality characteristics
(C) Verbal battle
(D) All the above
14- False security is considered as:
(A) Listening barrier
(B) Drug barrier
(C) Plant barrier
(D) Car barrier
15- Effective listening requires:
(A) Full attention
(B) Less attention
(C) No attention
(D) All the above
16- Giving advice is effective in the following conditions except:
(A) Person is ready to take it
(B) Person will to take it
(C) Person is not ready to take it
(D) A & B
17- Sarcastic response implies that the speaker feeling is:
(A) Not important
(B) Important
(C) Very important
(D) None of the above
18- Model of communication consists of:
(A) Sender & Receiver
(B) Message & Feedback
(C) Interference
(D) All the above
19- Message is composed of:
(A) Verbal component
(B) Non-verbal component
(C) Bones
(D) A & B
20- Non-verbal component of the message involves:
(A) Message ****************************
(B) System used to send it
(C) Emotions
(D) A & B
21- Interference is classified as:
(A) Physical
(B) Psychological
(C) Plants
(D) A & B
22- Which of the following interfere with the message:
(A) Telephone static
(B) Broken hearing aid
(C) Speech impediment
(D) All the above
23- Pharmaceutical care depends on:
(A) Developing trusting relationship with patient
(B) Engaging open exchange of information
(C) Reaching therapeutic goal
(D) All the above
24- Pharmaceutical care is defined as:
(A) Provision of drug therapy to improve patient quality of life
(B) Manufacture of drugs
(C) Study of drugs
(D) None of the above
25- Advantages of communication include:
(A) Establish relationship between provider & patient
(B) Exchange of information
(C) Manufacture of drugs
(D) A & B
26- Effective communication can be achieved if:
(A) Message components should be congruent
(B) Active listening of sender & receiver
(C) Ownership of sender & receiver
(D) All the above
27- Factors, which determine clear sending of message, are:
(A) Tone & Language
(B) Static & Clutter
(C) Congruence
(D) All the above
28- Congruence between verbal & non-verbal components is achieved by:
(A) Speaking about yourself & feeling in the first
(B) Do not ignore your feeling
(C) Being cognizant of your voice
(D) All the above
29- Active listening is inhibited by:
(A) Reacting prematurely
(B) Reacting with judgment
(C) Desire for attention
(D) All the above
30- Examples of non-verbal communications are:
(A) Behavior
(B) Psychological response
(C) Environmental interaction
(D) All the above
************************************************** ***************
Second question: Put (T) for true sentence and (F) for false one.(10 marks)
1- Non-verbal communication include facial expression. (T)
2- There 8 levels of communication. (F)
3- The pharmacist should accept patient as autonomous person. (T)
4- The pharmacist should summarize the patient important information. (T)
5- The pharmacist should develop trusting relationship with the patient. (T)
6- The pharmacist should ask many closed ended questions. (F)
7- Communication model include feedback only. (F)
8- The pharmacist should use technical terms with patients. (F)
9- Pre************************ion counter may be a barrier of communication. (T)
10- The pharmacist should show his interest to the patient. (T)
************************************************** ***************
Third question: Complete the following sentences:(10 marks)
1- Patient care may be called pharmaceutical care.
2- The pharmacist should be able to obtain optimum drug therapy.
3- On communication, the pharmacist should avoid closed ended questions.
4- During communication, the pharmacist should avoid unnecessary talk.
5- Inflammatory language is a barrier to listening.
6- Each message consists of verbal & non-verbal components.
7- Good listening involve understanding of information and feelings.
8- In appropriate time may be a barrier of communication.
9- An example of administrative barriers is limited number of staff.
10- The pharmacist can use phone to overcome time barrier.
************************************************** ***************
Fourth question: Give the medical terms of the following: (5 marks):
1- Capacity to send a message. (Encoding)
2- Responsible care of drug therapy to improve patient condition. (Pharmaceutical Care)
طبعا حنا عندنا بكر الاختبار communication
طبعا اني شفتهم في منتدى ثاني لطشتهم على شان الكل يستفيد
طبعا هم يقولو حق صيدله مستوى رابع <<<< وحنا اصلا نفس الشي
طبعا اني مااعرف انزل بس والله حولي اسمحو اليي
****Communication Skills
First question: Choose the correct answer: (30 marks)
1- Examples of environmental barriers are:
(A) Crowded
(B) Noisy
(C) Books
(D) A & B
2- Which of the following is a communication barrier:
(A) Height of pre************************ion counter
(B) Drugs
(C) Plants
(D) All the above
3- Patient may not see the pharmacist due to:
(A) Pre************************ion counter
(B) Drugs
(C) Plants
(D) None of the above
4- Environmental barriers include:
(A) Noise like people talking
(B) Desire of pharmacist to answer each phone call
(C) Presence of technician between pharmacist & patient
(D) All the above
5- Which of the following are personal obstacles?
(A) Lack of self confidence
(B) Past experiences & Fear of dying
(C) Degree of personal shyness
(D) All the above
6- We should do the following to avoid personal barriers:
(A) Personal introspection of desire to communication
(B) Change of pharmacist perception toward communication
(C) Professional assistance
(D) All the above
7- Administrative obstacles of communication are:
(A) Manager believe that talking with patient is not a high priority
(B) High pre************************ion counter & Glass partition
(C) Bars separating patient from pharmacist
(D) All the above
8- Which is a barrier of communication?
(A) Inappropriate time of talking
(B) High pre************************ion counter
(C) Glass partition
(D) None of the above
9- Effective communication includes:
(A) Clear & Forceful speaking
(B) Listening to patients
(C) Understanding of patient thoughts and feeling
(D) All the above
10- Communication habits that interfere with listening are:
(A) Trying to do two things at once
(B) Planning what you will say next
(C) Focusing only on ****************************, judging, person or message
(D) All the above
11- Skills of effective listening include:
(A) Summarizing
(B) Paraphrasing
(C) Empathic responding (Feeling reflection)
(D) All the above
12- Non-verbal communication of effective listening include:
(A) Patient caring
(B) Attention to patient
(C) Books
(D) A & B
13- Listening barriers include:
(A) Disinterest
(B) Personality characteristics
(C) Verbal battle
(D) All the above
14- False security is considered as:
(A) Listening barrier
(B) Drug barrier
(C) Plant barrier
(D) Car barrier
15- Effective listening requires:
(A) Full attention
(B) Less attention
(C) No attention
(D) All the above
16- Giving advice is effective in the following conditions except:
(A) Person is ready to take it
(B) Person will to take it
(C) Person is not ready to take it
(D) A & B
17- Sarcastic response implies that the speaker feeling is:
(A) Not important
(B) Important
(C) Very important
(D) None of the above
18- Model of communication consists of:
(A) Sender & Receiver
(B) Message & Feedback
(C) Interference
(D) All the above
19- Message is composed of:
(A) Verbal component
(B) Non-verbal component
(C) Bones
(D) A & B
20- Non-verbal component of the message involves:
(A) Message ****************************
(B) System used to send it
(C) Emotions
(D) A & B
21- Interference is classified as:
(A) Physical
(B) Psychological
(C) Plants
(D) A & B
22- Which of the following interfere with the message:
(A) Telephone static
(B) Broken hearing aid
(C) Speech impediment
(D) All the above
23- Pharmaceutical care depends on:
(A) Developing trusting relationship with patient
(B) Engaging open exchange of information
(C) Reaching therapeutic goal
(D) All the above
24- Pharmaceutical care is defined as:
(A) Provision of drug therapy to improve patient quality of life
(B) Manufacture of drugs
(C) Study of drugs
(D) None of the above
25- Advantages of communication include:
(A) Establish relationship between provider & patient
(B) Exchange of information
(C) Manufacture of drugs
(D) A & B
26- Effective communication can be achieved if:
(A) Message components should be congruent
(B) Active listening of sender & receiver
(C) Ownership of sender & receiver
(D) All the above
27- Factors, which determine clear sending of message, are:
(A) Tone & Language
(B) Static & Clutter
(C) Congruence
(D) All the above
28- Congruence between verbal & non-verbal components is achieved by:
(A) Speaking about yourself & feeling in the first
(B) Do not ignore your feeling
(C) Being cognizant of your voice
(D) All the above
29- Active listening is inhibited by:
(A) Reacting prematurely
(B) Reacting with judgment
(C) Desire for attention
(D) All the above
30- Examples of non-verbal communications are:
(A) Behavior
(B) Psychological response
(C) Environmental interaction
(D) All the above
************************************************** ***************
Second question: Put (T) for true sentence and (F) for false one.(10 marks)
1- Non-verbal communication include facial expression. (T)
2- There 8 levels of communication. (F)
3- The pharmacist should accept patient as autonomous person. (T)
4- The pharmacist should summarize the patient important information. (T)
5- The pharmacist should develop trusting relationship with the patient. (T)
6- The pharmacist should ask many closed ended questions. (F)
7- Communication model include feedback only. (F)
8- The pharmacist should use technical terms with patients. (F)
9- Pre************************ion counter may be a barrier of communication. (T)
10- The pharmacist should show his interest to the patient. (T)
************************************************** ***************
Third question: Complete the following sentences:(10 marks)
1- Patient care may be called pharmaceutical care.
2- The pharmacist should be able to obtain optimum drug therapy.
3- On communication, the pharmacist should avoid closed ended questions.
4- During communication, the pharmacist should avoid unnecessary talk.
5- Inflammatory language is a barrier to listening.
6- Each message consists of verbal & non-verbal components.
7- Good listening involve understanding of information and feelings.
8- In appropriate time may be a barrier of communication.
9- An example of administrative barriers is limited number of staff.
10- The pharmacist can use phone to overcome time barrier.
************************************************** ***************
Fourth question: Give the medical terms of the following: (5 marks):
1- Capacity to send a message. (Encoding)
2- Responsible care of drug therapy to improve patient condition. (Pharmaceutical Care)