1-Restructure what the other person is saying,This is the most powerful skill in listening often referred to as:
B-since it requires specific involvement of the listening
2-Listening promotion(improving listening) by:
A- Overpower distractions
B-maintain emotional control
3-The Communication process involves essential elements;
4-Responding to a message involves both "active listening" :
5-(Ton,language,static,clutter) these factors is related to:
6-Obstacles related to the patient (Barries):
a-patient perceptions of pharmacies are critical
b-belief that the health care system is impersonal
b-The timing of the intraction is critical
c-additionally,pharmacists may be harried
a-ability skills in speaking vlearly and fprceful
b-ability of listening to patients
c-trying to understand their thoughts and feeling is crucial to
9-Listining obstacles is:
a-Trying to do two things at once
b-planning what you will say next
10-givers imply that they can handle the speaker's problem better than the speaker is:
11-serve to shift the focus from the speaker to the "funney"remark is:
12-Listening response Styles all of the following except:
13- Barriers to listening is:
b- Disinterest speaker personality
14-Skills that are useful in effective listening include:
15-Communication is best defined as a :
a-process in which message are generated
b-transmitted by one person and subsequently