2011- 6- 11
|
#13
|
|
أكـاديـمـي ألـمـاسـي
|
رد: أسئلة Communication Skills- من أخوكم عبدالله الحضري
سمممممممممممي
1- Examples of environmental barriers are:
(A) Crowded
(B) Noisy
(C) Books
(D) A & B
2- Which of the following is a communication barrier:
(A) Height of prescription counter
(B) Drugs
(C) Plants
(D) All the above
3- Patient may not see the pharmacist due to:
(A) Prescription counter
(B) Drugs
(C) Plants
(D) None of the above
4- Environmental barriers include:
(A) Noise like people talking
(B) Desire of pharmacist to answer each phone call
(C) Presence of technician between pharmacist & patient
(D) All the above
5- Which of the following are personal obstacles?
(A) Lack of self confidence
(B) Past experiences & Fear of dying
(C) Degree of personal shyness
(D) All the above
6- We should do the following to avoid personal barriers:
(A) Personal introspection of desire to communication
(B) Change of pharmacist perception toward communication
(C) Professional assistance
(D) All the above
7- Administrative obstacles of communication are:
(A) Manager believe that talking with patient is not a high priority
(B) High prescription counter & Glass partition
(C) Bars separating patient from pharmacist
(D) All the above
8- Which is a barrier of communication?
(A) Inappropriate time of talking
(B) High prescription counter
(C) Glass partition
(D) None of the above
9- Effective communication includes:
(A) Clear & Forceful speaking
(B) Listening to patients
(C) Understanding of patient thoughts and feeling
(D) All the above
10- Communication habits that interfere with listening are:
(A) Trying to do two things at once
(B) Planning what you will say next
(C) Focusing only on content, judging, person or message
(D) All the above
11- Skills of effective listening include:
(A) Summarizing
(B) Paraphrasing
(C) Empathic responding (Feeling reflection)
(D) All the above
12- Non-verbal communication of effective listening include:
(A) Patient caring
(B) Attention to patient
(C) Books
(D) A & B
13- Listening barriers include:
(A) Disinterest
(B) Personality characteristics
(C) Verbal battle
(D) All the above
14- False security is considered as:
(A) Listening barrier
(B) Drug barrier
(C) Plant barrier
(D) Car barrier
15- Effective listening requires:
(A) Full attention
(B) Less attention
(C) No attention
(D) All the above
16- Giving advice is effective in the following conditions except:
(A) Person is ready to take it
(B) Person will to take it
(C) Person is not ready to take it
(D) A & B
17- Sarcastic response implies that the speaker feeling is:
(A) Not important
(B) Important
(C) Very important
(D) None of the above
18- Model of communication consists of:
(A) Sender & Receiver
(B) Message & Feedback
(C) Interference
(D) All the above
19- Message is composed of:
(A) Verbal component
(B) Non-verbal component
(C) Bones
(D) A & B
20- Non-verbal component of the message involves:
(A) Message content
(B) System used to send it
(C) Emotions
(D) A & B
21- Interference is classified as:
(A) Physical
(B) Psychological
(C) Plants
(D) A & B
22- Which of the following interfere with the message:
(A) Telephone static
(B) Broken hearing aid
(C) Speech impediment
(D) All the above
23- Pharmaceutical care depends on:
(A) Developing trusting relationship with patient
(B) Engaging open exchange of information
(C) Reaching therapeutic goal
(D) All the above
24- Pharmaceutical care is defined as:
(A) Provision of drug therapy to improve patient quality of life
(B) Manufacture of drugs
(C) Study of drugs
(D) None of the above
25- Advantages of communication include:
(A) Establish relationship between provider & patient
(B) Exchange of information
(C) Manufacture of drugs
(D) A & B
26- Effective communication can be achieved if:
(A) Message components should be congruent
(B) Active listening of sender & receiver
(C) Ownership of sender & receiver
(D) All the above
27- Factors, which determine clear sending of message, are:
(A) Tone & Language
(B) Static & Clutter
(C) Congruence
(D) All the above
28- Congruence between verbal & non-verbal components is achieved by:
(A) Speaking about yourself & feeling in the first
(B) Do not ignore your feeling
(C) Being cognizant of your voice
(D) All the above
29- Active listening is inhibited by:
(A) Reacting prematurely
(B) Reacting with judgment
(C) Desire for attention
(D) All the above
30- Examples of non-verbal communications are:
(A) Behavior
(B) Psychological response
(C) Environmental interaction
(D) All the above
************************************************** *************** Second question: Put (T) for true sentence and (F) for false one.(10 marks)
1- Non-verbal communication include facial expression. (T)
2- There 8 levels of communication. (F)
3- The pharmacist should accept patient as autonomous person. (T)
4- The pharmacist should summarize the patient important information. (T)
5- The pharmacist should develop trusting relationship with the patient. (T)
6- The pharmacist should ask many closed ended questions. (F)
7- Communication model include feedback only. (F)
8- The pharmacist should use technical terms with patients. (F)
9- Prescription counter may be a barrier of communication. (T)
10- The pharmacist should show his interest to the patient. (T)
************************************************** ***************
Third question: Complete the following sentences:(10 marks)
1- Patient care may be called pharmaceutical care.
2- The pharmacist should be able to obtain optimum drug therapy.
3- On communication, the pharmacist should avoid closed ended questions.
4- During communication, the pharmacist should avoid unnecessary talk.
5- Inflammatory language is a barrier to listening.
6- Each message consists of verbal & non-verbal components.
7- Good listening involve understanding of information and feelings.
8- In appropriate time may be a barrier of communication.
9- An example of administrative barriers is limited number of staff.
10- The pharmacist can use phone to overcome time barrier.
************************************************** ***************
Fourth question: Give the medical terms of the following: (5 marks):
1- Capacity to send a message. (Encoding)
2- Responsible care of drug therapy to improve patient condition. (Pharmaceutical Care)
|
|
|
|
|
|