ملتقى طلاب وطالبات جامعة الملك فيصل,جامعة الدمام - عرض مشاركة واحدة - الصيدلة أسئلة Communication Skills- من أخوكم عبدالله الحضري

تفآؤل · 2011- 6- 11

1- Sarcastic response implies that the speaker feeling is:
(A)
Not important
(B)
Important
(C)
Very important
(D)
None of the above

2- Reassuring response is a means of avoiding:

(A)
Understanding speaker feeling
(B)
Drug
(C)
Plant
(D)
Book

3- Giving advice is effective when:

(A)
Person is ready to take it
(B)
Person will to take it
(C)
Person is not ready to take it
(D)
A & B

4- Full attention to the speaker is required to minimize:

(A)
Misperception
(B)
Misunderstanding
(C)
Drugs
(D)
A & B

5- Listening barriers include:

(A)
Fact hunting
(B)
Note taking
(C)
Half listening
(D)
All the above

　
　
6- Non-verbal communication of effective listening include:

(A)
Patient caring
(B)
Attention to patient
(C)
Books
(D)
A & B

7- Skills of effective listening include:

(A)
Summarizing
(B)
Paraphrasing
(C)
Empathic responding (Feeling reflection)
(D)
All the above

8- Communication habits that interfere with listening are:

(A)
Trying to do two things at once
(B)
Planning what you will say next
(C)
Focusing only on content, judging, person or message
(D)
All the above

9- Effective communication includes:

(A)
Clear & Forceful speaking
(B)
Listening to patients
(C)
Understanding of patient thoughts and feeling
(D)
All the above

10- Solution of time barriers of communication includes:

(A)
Contact patient by phone & e-mail at latter time
(B)
Writing information
(C)
Highlighting patient information
(D)
All the above

11- Administrative & financial barriers of communication include:

(A)
Limited number of staff members
(B)
Mechanics of dispensing prescriptions
(C)
High prescription counter
(D)
All the above

12- Patient obstacles (barriers) of communication include:

(A)
Patient perception of pharmacies
(B)
Belief that health care is impersonal
(C)
Patient perception of their medical condition
(D)
All the above

13- To overcome personal barriers, we should do the following:

(A)
Personal introspection of desire to communication
(B)
Change of pharmacist perception toward communication
(C)
Professional assistance
(D)
All the above

14- Many pharmacists believe that talking with patients is:

(A)
A high priority activity
(B)
Not a high priority activity
(C)
Drugs
(D)
All the above

15- Prescription area can be made as following:

(A)
Wider counter for computers & their printers
(B)
Area allows easy eye to eye contact
(C)
Comfortable waiting area
(D)
All the above

16- To prevent environmental barriers, the pharmacist should check:

(A)
Pharmacist visibility
(B)
Pharmacist attention
(C)
Prescription area conductive to private conversation
(D)
All the above

17- Pharmacist & patient should be at the level of:

(A)
Eye
(B)
Hand
(C)
Foot
(D)
All the above

18- Prescription counter exists in pharmacy to help:

(A)
Patient Identify where the pharmacist is located
(B)
Pharmacist looking over the store periodically
(C)
Private area of working for the pharmacist
(D)
All the above

19- Environmental obstacles (barriers) may cause:

(A)
Communication breakdown
(B)
Communication building
(C)
No effect on communication
(D)
All the above

20- Communication obstacles (barriers) include:

(A)
Environmental barriers
(B)
Fear & anxieties & administrative decisions
(C)
Lack of adequate time
(D)
All the above

21- Barriers of non-verbal communication include:

(A)
Lack of eye contact with the patient
(B)
Lack of interest
(C)
Facial expression are incongruent with verbal expression
(D)
All the above

22- Verbal communication include:

(A)
Vocalized language
(B)
Written words
(C)
Drugs
(D)
A & B

23- Communication with patient can be improved by:

(A)
Congruence between verbal & non-verbal components
(B)
Empathic responding
(C)
Avoid interference with receiver emotion
(D)
All the above

24- Active listening involves:

(A)
Find a feeling
(B)
Accept a feeling
(C)
Response
(D)
All the above

25- Responding to a message involves:

(A)
Active listening
(B)
Empathic responding
(C)
Plants
(D)
A & B

26- To improve congruence between verbal & non-verbal components, we:

(A)
Speak about yourself & feeling in the first
(B)
Do not ignore your feeling
(C)
Look the person to the eye
(D)
All the above

27- The criteria for effective interpersonal communication are:

(A)
Message components should be congruent
(B)
Active listening of sender & receiver
(C)
Ownership of sender & receiver
(D)
All the above

28- Communication has important functions like:

(A)
Establish relationship between provider & patient
(B)
Exchange of information
(C)
Manufacture of drugs
(D)
A & B

29- Patient care (pharmaceutical care) is defined as:

(A)
Provision of drug therapy to improve patient quality of life
(B)
Manufacture of drugs
(C)
Study of drugs
(D)
None of the above

30- Patient care may be called:

(A)
Pharmaceutical care
(B)
Physical care
(C)
Plant care
(D)
None of the above

************************************************** ***************
Second question: Put (T) for true sentence and (F) for false one.(10 marks)
1- Psychological interference of message may include closed mind. (T)

2- Non-verbal component of the message involves message content. (F)

3- Verbal component of the message includes emotions. (F)

4- Encoding is a defined as capacity to send a message. (T)

5- Communication model includes sender only. (F)

6- Communication is a process of drug manufacture. (F)
7- The pharmacist should read non-verbal messages of the patient. (T)

8- The patient should feel comfortable to talk to the pharmacist. (T)

9- The pharmacist should show his interest to the patient. (T)

10- Listener should be conscious of what other person is sending. (T)
************************************************** ***************
Third question: Complete the following sentences:(10 marks)
1- Noise may inhibit Communication.

2- Sarcastic response means that speaker feeling is not important.

3- Giving advice is effective when person is ready to take it.

4- The pharmacist should avoid closed ended questions.

5- An example of personal barriers is lack of confidence.

6- Distance between communicators should be 18 - 48 inches.

7- Message consists of verbal & non-verbal components.

8- A competent pharmacist should communicate effectively with the patient.

9- Sender is one person with some thing to say.

10- Congruence must be found between verbal and non-verbal messages.
************************************************** ***************
Fourth question: Give the medical terms of the following:
(5 marks):
1- Person who receive the message. (Receiver)

2- Counter separates the patient from the pharmacist. (Prescription Counter)

　

2011- 6- 11	#14
تفآؤل أكـاديـمـي ألـمـاسـي الملف الشخصي: رقم العضوية : 60419 تاريخ التسجيل: Sun Sep 2010 المشاركات: 1,528 الـجنــس : أنـثـى عدد الـنقـاط : 67 مؤشر المستوى: 78 بيانات الطالب: الكلية: آلأكآديميه آلدوليه للعلوم آلصحيه الدراسة: انتظام التخصص: تمممريض .~ المستوى: المستوى الخامس	رد: أسئلة Communication Skills- من أخوكم عبدالله الحضري 1- Sarcastic response implies that the speaker feeling is: (A) Not important (B) Important (C) Very important (D) None of the above 2- Reassuring response is a means of avoiding: (A) Understanding speaker feeling (B) Drug (C) Plant (D) Book 3- Giving advice is effective when: (A) Person is ready to take it (B) Person will to take it (C) Person is not ready to take it (D) A & B 4- Full attention to the speaker is required to minimize: (A) Misperception (B) Misunderstanding (C) Drugs (D) A & B 5- Listening barriers include: (A) Fact hunting (B) Note taking (C) Half listening (D) All the above 　　 6- Non-verbal communication of effective listening include: (A) Patient caring (B) Attention to patient (C) Books (D) A & B 7- Skills of effective listening include: (A) Summarizing (B) Paraphrasing (C) Empathic responding (Feeling reflection) (D) All the above 8- Communication habits that interfere with listening are: (A) Trying to do two things at once (B) Planning what you will say next (C) Focusing only on content, judging, person or message (D) All the above 9- Effective communication includes: (A) Clear & Forceful speaking (B) Listening to patients (C) Understanding of patient thoughts and feeling (D) All the above 10- Solution of time barriers of communication includes: (A) Contact patient by phone & e-mail at latter time (B) Writing information (C) Highlighting patient information (D) All the above 11- Administrative & financial barriers of communication include: (A) Limited number of staff members (B) Mechanics of dispensing prescriptions (C) High prescription counter (D) All the above 12- Patient obstacles (barriers) of communication include: (A) Patient perception of pharmacies (B) Belief that health care is impersonal (C) Patient perception of their medical condition (D) All the above 13- To overcome personal barriers, we should do the following: (A) Personal introspection of desire to communication (B) Change of pharmacist perception toward communication (C) Professional assistance (D) All the above 14- Many pharmacists believe that talking with patients is: (A) A high priority activity (B) Not a high priority activity (C) Drugs (D) All the above 15- Prescription area can be made as following: (A) Wider counter for computers & their printers (B) Area allows easy eye to eye contact (C) Comfortable waiting area (D) All the above 16- To prevent environmental barriers, the pharmacist should check: (A) Pharmacist visibility (B) Pharmacist attention (C) Prescription area conductive to private conversation (D) All the above 17- Pharmacist & patient should be at the level of: (A) Eye (B) Hand (C) Foot (D) All the above 18- Prescription counter exists in pharmacy to help: (A) Patient Identify where the pharmacist is located (B) Pharmacist looking over the store periodically (C) Private area of working for the pharmacist (D) All the above 19- Environmental obstacles (barriers) may cause: (A) Communication breakdown (B) Communication building (C) No effect on communication (D) All the above 20- Communication obstacles (barriers) include: (A) Environmental barriers (B) Fear & anxieties & administrative decisions (C) Lack of adequate time (D) All the above 21- Barriers of non-verbal communication include: (A) Lack of eye contact with the patient (B) Lack of interest (C) Facial expression are incongruent with verbal expression (D) All the above 22- Verbal communication include: (A) Vocalized language (B) Written words (C) Drugs (D) A & B 23- Communication with patient can be improved by: (A) Congruence between verbal & non-verbal components (B) Empathic responding (C) Avoid interference with receiver emotion (D) All the above 24- Active listening involves: (A) Find a feeling (B) Accept a feeling (C) Response (D) All the above 25- Responding to a message involves: (A) Active listening (B) Empathic responding (C) Plants (D) A & B 26- To improve congruence between verbal & non-verbal components, we: (A) Speak about yourself & feeling in the first (B) Do not ignore your feeling (C) Look the person to the eye (D) All the above 27- The criteria for effective interpersonal communication are: (A) Message components should be congruent (B) Active listening of sender & receiver (C) Ownership of sender & receiver (D) All the above 28- Communication has important functions like: (A) Establish relationship between provider & patient (B) Exchange of information (C) Manufacture of drugs (D) A & B 29- Patient care (pharmaceutical care) is defined as: (A) Provision of drug therapy to improve patient quality of life (B) Manufacture of drugs (C) Study of drugs (D) None of the above 30- Patient care may be called: (A) Pharmaceutical care (B) Physical care (C) Plant care (D) None of the above ************************************************ *********** Second question: Put (T) for true sentence and (F) for false one.(10 marks) 1- Psychological interference of message may include closed mind. (T) 2- Non-verbal component of the message involves message content. (F) 3- Verbal component of the message includes emotions. (F) 4- Encoding is a defined as capacity to send a message. (T) 5- Communication model includes sender only. (F) 6- Communication is a process of drug manufacture. (F) 7- The pharmacist should read non-verbal messages of the patient. (T) 8- The patient should feel comfortable to talk to the pharmacist. (T) 9- The pharmacist should show his interest to the patient. (T) 10- Listener should be conscious of what other person is sending. (T) ********************************************** *********** Third question: Complete the following sentences:(10 marks) 1- Noise may inhibit Communication. 2- Sarcastic response means that speaker feeling is not important. 3- Giving advice is effective when person is ready to take it. 4- The pharmacist should avoid closed ended questions. 5- An example of personal barriers is lack of confidence. 6- Distance between communicators should be 18 - 48 inches. 7- Message consists of verbal & non-verbal components. 8- A competent pharmacist should communicate effectively with the patient. 9- Sender is one person with some thing to say. 10- Congruence must be found between verbal and non-verbal messages. ********************************************** ************* Fourth question: Give the medical terms of the following: (5 marks): 1- Person who receive the message. (Receiver) 2- Counter separates the patient from the pharmacist. (Prescription Counter)