2011- 6- 11
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#15
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أكـاديـمـي ألـمـاسـي
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رد: أسئلة Communication Skills- من أخوكم عبدالله الحضري
 1-Listneing ability can be improved by……………………..
a)overpower distractions.
b)maintain emotional control.
c)restructure what the other person is saying.
d)all of the above.
2-To maintain emotional control, we ………………..
a)recognize the common barriers & concentrate on overpower these barriers.
b)try to remain impartial.
c)restructure what the other person has said.
d)no one is true.
3-To overpower distractions ,we……………..
a)recognize the common barriers & concentrate on overpower these barriers.
b)try to remain impartial.
c)restructure what the other person has said.
d)no one is true.
4-To restructure what the other person is saying, we…………….
a)recognize the common barriers & concentrate on overpower these barriers.
b)try to remain impartial.
c)restructure what the other person has said.
d)no one is true.
5-In listening practice, when the active listening skills become more comfortable ,we will…………..…………..
a)practice listening with a friend who is aware what we are trying to do.
b)extend practice to friends & patients on the limited basis.
c)practice regularly of our personal life to full integration of active listening in our behavior.
d)no one is true.
6-Active listening may lead to……………………..
a) misunderstanding.
b)improve relation with patient due to greater empathy in the communications process.
c)decrease job satisfaction.
d)all of the above.
7-The attitude "I am an effective listener" lead to………………..
a)more attention to be communication process.
b)less attention to be communication process.
c)no effect on the attention.
d)no one is true.
8-……………is considered an essential communication skills in interviewing.
a)Listening.
b)Probing.
c)Use of silence.
d)All of the above.
9-To develop good listening skills, you must……………..
a)talking.
b)get rid of distractions.
c)not use eye contact.
d)react to the person not to ideas.
10-Use good eye contact will ………………….
a)break the concentration.
b)show the other person that you are indeed listening.
c)focus on what is being said & not if you like the person.
d)no one is true.
11-The technique which is used to ask questions in a way that provide the most accurate information is known as…………………………..
a)listening.
b)use of silence.
c)probing.
d)all of the above.
12-In probing………..………is considered before asking a question.
a)phrasing of the question.
b)timing of the question.
c)combination between open-ended & closed-ended questions most efficient for practice.
d)all of the above.
13-The pharmacist can help rapport process by using………………….
a)sincere.
b)friendly greeting.
c)courteous during the discussion.
d)all of the above.
14-The interview process depends on……………………….
a)types of information.
b)types of environment.
c)starting the interview.
d)all of the above.
15-The privacy of interview will………………………
a)allow both the pharmacist & the patient to express personal concerns.
b)allow to ask simple questions
c)allow to listen less effectively.
d)all of the above.
16-………………..is considered one of suggestions used to conduct a more efficient interview.
a)Making a recommendations during the information.
b)Jump to the conclusion without hearing all the facts.
c)Shift from one subject to another.
d)Guide the interviewer using a combination of open- & close- ended questions.
17-Bringing in interview to close is …………….starting the interview.
a)more simple than.
b)more difficult than.
c)the same as
d)no one is true.
18-Pateints, physicians & other health professionals have their main contact with the pharmacy by…………………..
a)e-mail.
b)telephone.
c)online chatting.
d)no one is true.
19-……………is considered one of suggestions to increase telephone effectiveness in relation to incoming calls. a)Cue yourself to smile before you pick up the telephone.
b)Before picking up the receiver be sure have a pen or pencil & pad ready.
c)Answer the telephone within the first three or four rings.
d)All of the above.
20-…………….is considered one of suggestions help to reduce communication errors associated with pharmacist initiated calls.
a)Identify yourself, your position, & the pharmacy first.
b)State in clear & don't begin with apologizing.
c)If the nature of your call will exceed more than couple of minutes ,ask the person if this is good time to talk for about 5-10 minutes.
d)All of the above.
21-Before you pick up a call, you must……………………….
a)sure that you have all information related to the call readily available.
b)determine whom you need to speak.
c)ask yourself is this call necessary.
d)all of the above.
22-A competent pharmacist should be……………………..
a)communicate ineffectively with the patient.
b)communicate effectively with other health professional or to layman on appropriate drug subjects.
c)less knowledgeable.
d)all of the above.
23-A competent pharmacist should ………………………
a)Be skilled enough in making & receiving telephone calls from other sections & to the sections.
b)Posses the ability to read the physical , facial or emotional gestures while communicating to the patients.
c)Be capable of handling uncooperative or illiterate patients.
d)all of the above.
24-The pharmacist must be able to communicate with patients to………………
a)show that you need to help.
b)establish professional credibility.
c)identify problems.
d)show that you can use the information.
25- The pharmacist must be able to communicate with physicians to……………
a)identify the problem.
b)assess how the patient is doing.
c)teach
d) show that you need to help.
26-………….is considered a component of the message.
a)Words.
b)Non verbal communication from the sender.
c)The receiver's life to that point.
d)All of the above.
27-…………….is an example of open ended questions.
a)Has your doctor told you to take this medication.
b)How has the doctor told you to take this medication.
c)Why you don't take this medication.
d)You usually don't forget to take this medication.
28-…………..are considered a factor affecting the interpersonal communication.
a)Environment.
b)Time.
c)Personal barriers.
d)All of the above.
29-……………is considered an example of personal barriers.
a)Lack of confidence.
b)Ability of the patient to respond.
c)Perception of the pharmacist.
30-………….is considered an example of patient barriers.
a)Lack of confidence.
b)Shyness.
c)Previous bad experience.
d)Ability of the patient to respond.
II)Write (T) or (F):
1-Listening ability can be improved by maintain emotional control. ( )
2-Restrucutre what the other person is saying is referred to as active listening.
( )
3-Listening effectiveness can be associated with improve performance & productivity in the work setting. ( )
4-Active listening leads to improve communication effectiveness ( )
5-A positive attitude that says "I can improve my listening ability" ( )
6-In general people are better receivers than senders of information. ( )
7-To develop good listening skills, you must react to the person. ( )
8-Asking a question in a way that provide the most accurate information is known as use of silence. ( )
9-An open-end question can be answered by "Yes" or "NO" ( )
10-A competent pharmacist can't handle with uncooperative or illiterate patients.
( )
III)Complete the following sentences:
1-………… what the other person is saying is the most powerful skill in listening.
2-Active listening leads to………… misunderstanding.
3-Active listening can lead to early detection of ………………..of drug therapy.
4-Active listening improve job..…………by enhancing confidence in community ability.
5-To develop good listening skills, you must use good ………….contact.
6-Several questions may leave the patient with a sense of being interrogated & therefore may…………. his level of defensiveness.
7-How has your doctor told you to take this medication? Is considered an example of ……………..question.
8-The pharmacist can aid his process by using…………….greeting.
9-Direct interview process apply to the interview where the interviewer looking for specific…………………..
10-To conduct a more efficient interview , we must………………. making recommendations during the information gathering phases of the interview.
IV)Write a medical terms of the following:
1-The technique which use questions in a way that provides the most accurate information. " ………………………………. "
2-Questions neither limits the patient response nor induces defensiveness.
"………………………………….. "
بس هذوول مش محلولين
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