14
You should make sure that the people you manage have appropriate
supervision, whether through close personal supervision (for junior doctors,
for example) or through a managed system with clear reporting structures.
15
You should make sure that adequate systems are in place for investigating
complaints promptly, fairly and thoroughly and that all staff, regardless of
grade or seniority, are aware of reporting and complaints procedures and
can seek advice, report an incident or make a complaint when necessary.
16
You should make sure that appraisals are completed fully and on time for
the staff you manage. You should enable your staff to complete activities
identified by appraisal.