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PRINCIPLES OF MIS - Chapter 1&2
[أسئلة مراجعة مجهود شخصي - MIS]
TRUE & FALSE

عدد الأسئلة: 100

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1) Having a basic understanding of information systems is good, but not nearly as important as understanding other functional business areas.

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FALSE

2) Information technology can help all kinds of businesses improve the efficiency and effectiveness of their business processes and managerial decision making.

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FALSE

3) Maintenance is one of the key activities in the development and management of a business information system.

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FALSE

4) One system can be made up of other systems or can be a part of a bigger system.

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5) Smoke signals and library card catalogs are examples of an information system.

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6) The term "information technology" refers to all of the components and resources necessary to deliver the information and functions of a system to an organization.

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7) An information system can use hardware as simple as a pencil and paper to capture and store its data.

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8) Gaining a strategic advantage over competition requires the innovative application of information technologies.

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9) Integration of business systems allows greater flexibility and provides greater business support than any of the individual systems could provide alone.

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10) Most retail stores now use computer-based information systems to keep track of inventory, but few use them to evaluate sales trends.

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11) Decision support systems (DSS) provide managerial end users with ad hoc and interactive support of their decision-making processes.

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12) Expert systems can serve as consultants to users by providing expert advice in limited subject areas.

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13) An extranet is an Internet-like network inside the enterprise; an intranet is between the enterprise and its trading partners.

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14) Enterprise collaboration systems involve the use of software tools to support e-commerce functions with customers and suppliers.

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15) A process control system is an example of an operation support system that records and processes data resulting from business transactions.

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16) In real-time processing, data are processed immediately after a transaction occurs.

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17) Management information systems (MIS) provide information in the form of reports and displays.

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18) An information system that supports accounting is an example of a functional business system.

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19) Information systems that focus on operational and managerial applications in support of basic business functions, such as accounting, are known as strategic information systems.

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20) An expert system can provide advice for operational chores, such as equipment diagnostics or loan portfolio management.

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21) Mismanagement or misapplication of information systems can ultimately result in business failure.

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22) A large-scale movement to outsource basic software programming functions to India, the Middle East, and Asia-Pacific countries has resulted because U.S. programmers have been inadequately trained.

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FALSE

23) Falling prices of computer hardware and software should continue to induce more businesses to expand their computerized operations.

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24) Increased importance placed on cyber-security will reduce the need for workers skilled in information security.

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25) The human body and an oil refinery can both be classified as systems.

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26) In order for something to be classified as a "system", a computerized environment must be involved.

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27) A home temperature control system is an example of a cybernetic system.

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28) A sales manager exercises control when reassigning salespersons to new territories after evaluating feedback about their sales performance.

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29) An organization is considered an open system when it interfaces and interacts with other systems in its environment.

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30) Multiple systems never share an environment; each has its own.

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31) Information systems are just like any other system, but their value to the modern organization is unlike any other system ever created.

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32) Anyone who uses an information system or the information it produces can be referred to as an end user.

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33) Most end users in business are referred to as knowledge workers, people who spend most of their time communicating, collaborating, and creating, using, and distributing information.

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34) Optical disks and plastic cards are examples of hardware resources, but paper forms are not.

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35) In the context of the information systems model, computer peripherals typically consist of hardware devices, such as keyboards, and productivity tools, such as word processing software.

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36) In the context of the information systems model, data resources are typically organized as databases and expert systems.

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37) In the context of the information systems model, information is subjected to a "value-added" process that converts it to data that meet the needs of end users.

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FALSE

38) Data can be thought of as context independent. This means that a list of numbers or name by themselves do not provide an understanding of the context in which they were recorded.

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FALSE

39) Data are raw facts or observations, typically about physical phenomena or business transactions.

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FALSE

40) In information systems activities, the processing of data resources typically takes the form of data entry activities.

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FALSE

41) In information systems activities, a user interface commonly refers to a more convenient and efficient method of end-user input and output with a computer system.

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FALSE

42) Calculating employees' pay, federal taxes, and other payroll deductions is a business example of a computerized processing activity.

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FALSE

43) After data has been entered into a computerized information system, it is usually not necessary to correct or update it. That is the benefit of a computerized system, once entered, always correct.

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44) (CH-2) When an organization uses information technology to develop products, services and capabilities in order to gain a strategic advantage over competitive forces in the global marketplace, it is using information systems in a strategic role.

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45) Competition is a negative characteristic in business that can require significant resources to overcome.

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46) Most products and services have some sort of substitute available to the consumer.

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47) In the Internet world, a firm's biggest competitor may be one that is not yet in the marketplace but could emerge almost overnight.

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48) The threat of new entrants is often at its strongest during periods of rising costs or inflation.

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49) If a key supplier's bargaining power gets too strong, it can force the price of goods and services to unmanageably high levels.

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50) An innovation strategy may allow a firm to focus its products or services and gain an advantage in a particular segment or niche of a market.

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51) When a firm develops ways to differentiate its products from a competitor's, it is pursuing a cost leadership strategy.

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52) When a firm uses IT to create virtual organizations of business partners, it is pursuing a growth strategy.

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53) A given activity can fall into one or more of the categories of competitive strategy.

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54) If an organization offers its online package tracking system in a manner that allows its customers to access shipment information not only via a computer, but via a mobile phone as well, then such an action could fall into both the differentiation and innovation strategy categories.

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55) When a firm makes such radical changes to its business processes for producing products and services that it alters the fundamental structure of an industry, it is pursuing an innovation strategy.

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56) Not everything innovative will serve to differentiate one organization from another.

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57) Investments in information technology can allow a business to lock in customers and suppliers, and lock out competitors, by building valuable new relationships with them.

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58) Companies like Wal-Mart use information technology to implement competitive strategies for strategic advantage.

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59) When a business effectively builds in switching costs, its customers and/or suppliers become reluctant to switch to another competitor.

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60) A strategic use of information technology would be to leverage investment in information system specialists, hardware, software, databases, and networks from operational uses into strategic applications.

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61) A company that places a strategic focus on customer value recognizes that quality, rather than price, has become a primary determinant in a customer's perception of value.

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62) Companies that consistently offer the best value from the customer's perspective must provide two key services: keeping track of their individual customers' preferences and selling products or services at lowest price.

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FALSE

63) Internet technologies can make customers the focal point of customer relationship management (CRM) and other e-business applications.

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FALSE

64) The value chain framework can be used to view a firm as a series, a chain, or a network of basic activities that add value to its products and services, and thus add a margin of value to the firm.

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65) According to the value chain concept, primary processes include such things as the procurement of resources and human resource management that are directly related to the manufacturing of products or delivery of services to the customer.

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66) When using the value chain concept, managers should seek to develop strategic information systems for those activities that they view as the "weakest link" in the value chain.

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67) The value chain concept can help managers decide where and how to apply the strategic capabilities of information technology.

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68) Business process reengineering (BPR) is most often called streamlining.

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69) Although the potential payback of reengineering is high, so is the risk of failure and level of disruption to the organizational environment of the firm.

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70) Business process reengineering (BPR) combines a strategy of promoting business innovation with a strategy of making major improvements to business operations so that a company can become a much stronger and more successful competitor in the marketplace.

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71) Many companies have found that organizational redesign approaches are an important enabler of business process reengineering.

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72) All the employees within a marketing department, from clerical staff to top managers, form a cross-functional team.

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73) Information technology plays a major role in the business process reengineering of most business processes.

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74) Becoming an agile company depends on customer perceptions of products and services, as much as any other strategy.

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75) An agile company cooperates with its suppliers and competitors.

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76) By nurturing an entrepreneurial spirit, an agile company provides powerful incentives for employee responsibility, adaptability, and innovation.

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77) Information technology can enable a company to develop relationships with its customers in virtual communities.

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78) Yahoo! transformed its service from a search engine into a portal by dedicating one branch of its business to providing content and other media-related services.

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79) One of the reasons people form virtual companies is to keep new entrants out of a market.

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FALSE

80) Knowledge-creating companies constantly create new business knowledge and then disseminate it throughout the company in order to quickly build the new knowledge into their products and services.

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FALSE

81) Explicit knowledge involves the "how-to" knowledge that resides in workers.

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FALSE

82) Successful knowledge management creates techniques, technologies, and rewards for getting employees to share what they know and to make better use of accumulated workplace knowledge.

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FALSE

83) As an organization's learning process continues and its knowledge base expands, the knowledge creating company works to integrate its knowledge into its business processes, products, and services.

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FALSE

84) Transaction Processing Systems (TPS) Process Control Systems Enterprise Collaboration Systems (Office Automation Systems - OA)

Management Support Systems

Operation Support Systems

85) Management Information Systems (MIS) Decision Support Systems Executive Information Systems

Management Support Systems

Strategic Information Systems

86) help run the daily business, but do not provide much information for managerial decision-making

Operation Support Systems

Management Support Systems

87) record & process daily transactions

Transaction Processing Systems (TPS)

Process Control Systems

88) enhance team and workgroup communications and productivity

Process Control Systems

Enterprise Collaboration Systems (Office Automation Systems - OA)

89) monitor and control physical processes

Process Control Systems

Transaction Processing Systems (TPS)

90) reports and displays for managers to help them make better business decisions

Decision Support Systems

Management Information Systems (MIS)

91) direct computer support for decision-making

Executive Information Systems

Decision Support Systems

92) critical information specifically for executives to make better decisions; not just a better MIS

Executive Information Systems

Management Information Systems (MIS)

93) expert advice for operational decisions

Strategic Information Systems

Expert Systems (ES)

94) support creation, organization, and dissemination of business knowledge

Knowledge Management Systems (KMS)

Functional Business Systems

95) apply IT to products, services, and processes for strategic advantage

Strategic Information Systems

Expert Systems (ES)

96) support basic business functions (Marketing, Finance,...)

Cross-Functional Systems

Functional Business Systems

97) integrate various roles and outputs into a variety of functions

Knowledge Management Systems (KMS)

Cross-Functional Systems

98) (does it work) the degree to which something is successful in producing the desired result; success.

effectiveness

efficiency

99) how well does it work? (the good use of time and energy)

effectiveness

efficiency

100) monitoring the feedback to determine if the system is meeting its objectives

Feedback

Control

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