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PRINCIPLES OF MIS - Chapter 1&2
[أسئلة مراجعة مجهود شخصي - MIS]
Multiple Choice

عدد الأسئلة: 100

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1) Information technology can be used to support _______________.

product development teams

customer support processes

any other business activity

All the choices are correct.

2) In its simplest form, a system consists of all the following except:

A group of cooperative users

A set of interrelated components

A clearly defined boundary

A common set of objectives

3) According to the Real World case, eCourier embraced technology by:

Doing the same things that all their competitors were doing successfully.

Installing a new computerized bar-scanning system for packages.

Enabling a new telephone system for customers.

Giving all their couriers handheld GPS units for tracking and communication.

4) According to the Real World case, eCourier uses SeeWhy software to:

Track packages that have not been delivered.

Provide business intelligence in terms of customer satisfaction.

Interface with their accounting software.

All of the above.

5) According to the Real World Case, the goal of Bryan Cave is:

To have the best value for their customers.

To create increased profit per customer.

To build the best long-term relationships in the world.

All the above.

6) According to the Real World Case, the Bryan Cave law firm had difficulty billing its real estate customers because:

The developers could not afford their rates.

Developers think in terms of square feet, not hours worked.

Their lawyers did not understand the real estate profession.

None of the above.

7) According to the Real World Case, the big problem facing the Bryan Cave law firm in 2002 was:

Communications between all their lawyers and offices.

Dealing with the differences in laws around the world.

Billing their clients correctly.

Making the highest profits from their resources while delivering the highest customer value.

8) All the following are examples of an information system, except:

A day planner

A cash register

A group of marbles in a box

A paper-based accounting ledger

9) According to the text, most retail stores today use computer-based information systems to support business processes and operations. This support falls broadly into the categories of:

Business decisions and strategies for competitive advantage.

Operations and support strategies.

Business decisions and operations.

Strategic business decisions and tactical business decisions.

10) How do information systems aid in decision making?

Information systems help companies determine investments.

Information systems help companies determine which products to sell or discontinue.

Information systems can be used to gain competitive advantage.

All of the choices are correct.

11) All of the following are fundamental reasons for business applications of information technology except:

Support of strategies for competitive advantage

Support of business processes and operations

Compliance with environmental regulations

Decision making support

12) According to the textbook case, Welch's uses BI software from Oco to:

manage their gasoline usage.

decide which products should be produced.

ensure that its carriers are shipping full truckloads to customers.

follow new competitive trends from its competitors.

13) According to the textbook case, the Oco BI software used by Welch's:

increases the number of deliveries made on Fridays.

assures that most deliveries are not made on Fridays.

assures that most deliveries are made on Fridays.

helps them even out the number of delivery trucks used each day of the week.

14) The expanding role of information systems from the 1950s to the present, in sequential order, are:

Management reporting, decision support, electronic business and commerce, data processing, strategic and end user support

Data processing, management reporting, strategic and end user support, electronic business and commerce, decision support

Data processing, management reporting, decision support, strategic and end user support, electronic business and commerce

Electronic business and commerce, management reporting, data processing, strategic and end user support, decision support

15) The rapid development of microcomputer processing power, application software packages, and telecommunications networks gave birth to the phenomenon of _______________.

manufacturer-to-public direct sales

MIS departments

end user computing

electronic monitoring

16) Which of the following is a false statement?

Today's information systems are doing the same basic things that they did over 40 years ago.

Today there is a much higher level of integration of system functions.

Today there is greater connectivity across dissimilar system components.

None of the statements is false.

17) Companies generally rely on e-business applications to do all of the following except:

Re-engineer internal business processes

Implement electronic commerce systems

Monitor employee productivity

Promote enterprise collaboration among business teams and workgroups

18) In an e-business enterprise, an intranet refers to:

An Internet-like network inside the enterprise

A network between an enterprise and its trading partners

A network between the members of a single workgroup

All the choices are correct.

19) E-business uses Internet technologies to work and empower _______________.

business processes

electronic commerce

collaboration among business teams

All of the choices are correct.

20) E-commerce ____________________.

involves buying, selling, marketing, and servicing of products, services, and information over a variety of computer networks

uses the Internet, intranets, and extranets to support every step of the commercial process, such as multimedia advertising, product information, and customer support

involves Internet security and payment mechanisms that ensure completion of delivery and payment processes

All of the choices are correct.

21) The text classifies information systems as either operations or management support information systems. Which one of the following would not be classified as an operations support system?

Transaction processing systems

Process control systems

Enterprise collaboration systems

Decision support systems

22) Electronic commerce systems generally include all of the following except:

Internet websites for online sales

Direct links to credit reporting services

Extranet access of inventory databases

Intranets that allow sales reps to access customer records

23) Process control systems monitor and control _______________ processes.

physical

transactional

inter-departmental

mechanical

24) A nuclear power plant uses electronic sensors linked to computers to continually monitor processes and make instant (real-time) adjustments that control the power generation process. This is an example of a(n) _______________.

transaction processing system

decision support system

enterprise collaboration system

process control system

25) When employees in a project team use email to send and receive messages and use video conferences to hold electronic meetings and coordinate their activities, they are using _________.

transaction processing systems

process control systems

enterprise collaboration systems

decision support systems

26) A database of customer purchases that provides end-user managers with interactive and ad hoc decision-making support is referred to as _______________.

a transaction processing system

a decision support system

an information reporting system

an executive information system

27) A production manager needs a system to help determine how much product to manufacture based on the expected sales associated with a future promotion, plus the location and availability of the raw materials necessary to manufacture the product. What type of system would meet this manager's needs?

Transaction processing system

Process control system

Enterprise collaboration system

Decision support system

28) When information system applications focus on providing information and support for effective decision making by managers, they are called _______________ support systems.

decision

management

collaboration

process

29) An information system that supports the business functions of accounting, finance, human resource management, marketing, or operations would be classified as a(n) _______________ system.

functional business

executive information

management information

decision support

30) Information systems that focus on operational and managerial applications in support of basic business functions, such as accounting or marketing, are known as _______________.

functional business systems

strategic information systems

executive information systems

knowledge management systems

31) Most information systems are designed to _______________.

produce information and support decision making

handle record-keeping

handle transaction processing chores

All the choices are correct.

32) Executive information systems (EIS) are tailored to meet the strategic information needs of which of the following management levels?

Top management (strategic)

Middle management (tactical)

Lower management (operational)

All of the choices are correct.

33) Business applications of information systems are typically combinations of several types of information systems. This integration is referred to as _______________ systems.

information reporting

decision support

cross-functional informational

end user computing

34) Success in today's dynamic business environment depends heavily on maximizing the use of Internetbased technologies and Web-enabled information systems to meet the competitive requirements of _______________.

customers

suppliers

business partners

All of the choices are correct.

35) A functional business system supports all of the following types of applications except:

Accounting

Customer problem resolution

Marketing

Human resource management

36) Which of the following systems acts as a consultant to users?

Knowledge

Integrated information

Executive information

Expert

37) According to the textbook case on responsibility and accountability, even if a project is not an IT project, who is held responsible for optimizing returns on IT-related investments?

CEO

CFO

COO

CIO

38) According to the textbook case on responsibility and accountability:

IT is always 100% responsible for any large project involving information technology.

IT is never 100% responsible for any large project involving information technology.

IT is sometimes 100% responsible for any large project involving information technology.

None of the above is correct.

39) Developing an information system solution involves all of the following steps except:

Investigation

Implementation

Redesign

Maintenance

40) Computer-based information systems are usually conceived, designed, and implemented using some form of systematic development process. The investigation stage includes _______________.

determining the economic or technical feasibility of a proposed application

acquiring and learning how to use the necessary software

improving the system

All of the choices are correct.

41) Developing information system solutions to business problems in an organization is the responsibility of ________.

information system specialists

computer programmers

systems analysts

all information system users within the organization

42) When applying a systematic development process for computer-based information systems, _____________ would be part of the analysis phase.

determining the business requirements of the system

acquiring and learning how to use the necessary software

implementing a trial system

obtaining feedback from end users of the system

43) According to the text, the steps of developing an information system, in their proper order, are:

Investigate, analyze, implement, design, maintain

Investigate, design, analyze, implement, maintain

Maintain, implement, design, analyze, investigate

Investigate, analyze, design, implement, maintain

44) In the lawsuit filed against Hannaford Brothers, which of the following was not alleged as a reason for filing the suit?

Hannaford has installed inadequate security measures.

Hannaford did not disclose the security breach to the public quickly enough.

Hannaford sold the data to spammers.

All the choices are correct.

45) The information systems function is equally as important to business success as the function of _____________.

accounting

operations management

human resources management

All the choices are correct.

46) In the information systems concept, the processing function involves:

Capturing and assembling elements that enter the system to be processed

Transformation processes that convert input into output

Transferring elements that have been produced by a transformation process to their ultimate destination

Monitoring and evaluating feedback to determine whether a system is moving toward the achievement of its goal

47) According to the Real World case about the New York Times, the newspaper industry is in very deep trouble. What has become most important to them?

Business model innovation

Internet connectivity

Technological innovation

Communication initiatives

48) If a system is one of the components of a larger system, it is considered a(n) _______________.

environment

feedback loop

subsystem

interface

49) A system that can change itself or its environment in order to survive is _______________ system.

a control

a self-monitoring

an environmental

an adaptive

50) Organizations are examples of _______________ systems because they interface and interact with other systems in their environment.

linked

open

dependent

parallel

51) The majority of organizations today would be classified as _______________ systems.

open

closed

open adaptive

closed adaptive

52) An information system depends on all of the following resources except:

Hardware

Software

People

Time

53) All of the following would be considered a hardware resource except:

A microcomputer

A keyboard

Magnetic and optical disks

Programs and procedures

54) All of the following would be considered a software resource in an information system except:

A computer operating system

A word processing software package

A telecommunication network

All of the choices are software resources.

55) In an information system context, which one of the following would be the most applicable description of application software?

It controls and supports the operations of a computer

It consists of programs that direct particular processing activities

It consists of operating instructions for people who will use an information system

None of the choices are correct.

56) In an information system, alphanumeric data normally takes the form of _______________.

numbers and alphabetical characters

sentences and paragraphs

57) In an information system, image data normally takes the form of _______________.

sentences and paragraphs

graphic shapes and figures

58) All of the following are good examples of information except:

The social security number of the company's forklift operator

The retail price of blue widgets

How much the company owes to vender number 17

The numbers 1236789, 349875, and 340977

59) Telecommunications networks consist of _______________.

computers, the Internet, intranets, and extranets

communications processors

devices interconnected by communication media and controlled by communications software

All of the choices are correct.

60) All of the following normally happens to data during a value-added process except:

Their useful life is determined

Their form is aggregated, manipulated, and organized

Their content is analyzed and evaluated

They are placed in a proper context for a human user

61) All of the following are considered computer hardware technology except:

Operating system software

Microcomputers

Keyboards

Printers

62) Which of the following is an example of control of an information system's performance?

A system malfunction wiped out two weeks of student registration records

Subtotals do not add up to total sales; IT staff investigates whether data entry or processing is the problem

63) The original, formal record of a transaction is called the:

Source document

Transaction document

64) The source document is:

A transaction document that refers to the source of the product

The original, formal record of a transaction

65) (CH-2) A strategic information system can be any kind of information system that uses information technology to help an organization _______________.

gain a competitive advantage

reduce a competitive disadvantage

meet strategic enterprise objectives

all of the choices are correct.

66) A firm can survive and succeed in the long run if it successfully develops strategies to confront the _______________ that shape the structure of competition in its industry.

competitive business processes

competitive forces

67) A(n) _______________ strategy is a competitive strategy by which a firm seeks to become a low-cost producer of products and services in the industry.

cost leadership

differentiation

68) A(n) _______________ strategy is a competitive strategy by which a firm develops ways to differentiate its products and services from those of its competitors.

low cost leadership

differentiation

69) A(n) _______________ strategy is a competitive strategy by which a firm develops unique products or services from those of its competitors, or makes radical business changes that may alter the fundamental nature of the industry.

alliance

innovation

70) A(n) _______________ strategy is a competitive strategy by which a firm significantly expands its capacity to produce goods and services, expanding and diversifying in the market.

growth

alliance

71) A(n) _______________ strategy is a competitive strategy by which a firm establishes new business linkages with customers, suppliers, competitors, and other companies.

low cost leadership

alliance

72) According to the text, competition is a _______________ characteristic in business that _______________.

positive, is natural and healthy

negative, can consume significant resources

73) According to the text, in the world of the Internet, a firm's biggest competitor:

Usually exists and is close in the physical world

May not yet exist but could emerge almost overnight

74) According to the text, the Internet:

Has limited competition world-wide

Has created many ways to enter the market quickly, with relatively low cost

75) Which of the following is a competitive strategy?

New entries into the market

Innovation

76) All the following are competitive strategies except:

New entries into the market

Innovation

Cost leadership

Alliances

77) All of the following can be used to counter competitive forces in the marketplace except:

Alliances

Growth

Innovation

Bargaining

78) All of the following are competitive forces in the marketplace except:

Alliances

Competition

Substitutes

Bargaining

79) Which of the following is a competitive force in the marketplace?

Differentiation

Competition

80) Developing a relationship with a customer such that the customer cannot afford to switch suppliers is an example of:

Monopolistic enterprise

Locking in the customer

81) The practice of becoming the largest purchaser of products from a given supplier is an example of:

Locking in the supplier

Growth strategies

82) Becoming a low-cost producer of products and services in an industry is an example of a(n):

Cost leadership strategy

Innovation strategy

83) All of the following are basic competitive forces discussed in the text except:

Rivalry of competitors

Threat of substitutes

Bargaining power of suppliers

Bargaining power of competitors

84) All of the following are basic competitive strategies discussed in the text except:

Cost leadership

Innovation

Product differentiation

Strategic dominance

85) Expanding a company's product offering into global markets is an example of a(n) _______________ strategy.

cost leadership

growth

86) Investments in information technology that build valuable new relationships allow a firm to:

Lock in the supplier

Lock in the customer

Lock out competition

All the above

87) In addition to the five basic competitive strategies, the text describes several key strategies implemented with information technology. Which of the following is not one of those strategies?

Building switching costs

Creating alliances

88) Using an information system to make customers and/or suppliers reluctant to change to another competitor is called:

Building switching costs

Raising barriers to entry

89) When a firm develops ways to differentiate their products and services from their competitors', it is pursuing a _______________ strategy.

differentiation

marketing

90) A sales company such as eBay would be most likely to use information technology to promote _______________.

point-of-sale inventory tracking

online auctions

91) When a firm strives to find ways to help its suppliers and customers reduce their costs or to increase the costs of their competitors, it is pursuing a strategy of _______________.

innovation

alliance

cost leadership

growth

92) When customers become dependent on mutually beneficial inter-enterprise information systems, they become reluctant to switch to a company's competitors because they would incur all following costs except:

Time

Money

Innovation

Effort

93) Companies like Wal-Mart extend their networks to their customers and suppliers in order to build innovative continuous inventory replenishment systems that would lock in their business. This creates a(n) _______________ information system.

leveraged

inter-enterprise

intra-enterprise

locked-in

94) A serious problem of competitive advantage is that:

It normally doesn't last very long and it isn't sustainable over the long term

Competitors figure out how it was done and do the same thing

A competitive advantage can become a competitive necessity

All of the choices are correct.

95) A company that places a strategic focus on customer value recognizes that __________, rather than __________, has become a primary determinant in a customer's perception of value.

service, price

price, quality

quality, service

quality, price.

96) Companies that consistently offer the best value from the customer's perspective do all the following, except:

Keep track of their customers' individual preferences

Keep up with market trends

Supply products, services, and information anytime, anywhere

Offer lowest prices and fastest delivery

97) A customer-focused business can build customer value and loyalty by:

Making a loyal customer feel special with website personalization

Letting customers place orders directly, or through distribution partners

Letting customers check order history and delivery status

All of the choices are correct.

98) A transaction database allows all of the following activities except:

Linking employees and distribution partners to customers

Letting customers check order history

Giving employees a complete view of each customer

None of these activities are supported by a transaction database.

99) According to the textbook case, innovation in information systems at Universal Orlando comes from thinking like a:

Customer

Competitor

Employee

IT specialist

100) The value chain framework can be used to view a firm as a series, a chain, or a network of basic activities that:

Add value to its products and services, and thus add a margin of value to the firm.

Lower costs along the product development chain.

Create the perception of value and goodwill to employees.

Create a smooth-flowing chain of events between the supplier and the customer.

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